European Engineering Partnership | Rollplast Canada

Our Process

Water Damage – Expert Restoration Services

1
Google Reviews

Google Reviews are important for any business in Ontario

2
Trusted Pros Reviews

Trusted Pros is focused on homeowners’ feedback for home renovations.

3
Homestars Reviews

A great source designed to find a roofing contractor.

Home/Our Process

Our Cleanup Process for any Water Damage

At Flood Assist, we’re available 24/7 to handle any water damage emergency — from burst pipes and sewer backups to basement flooding. Our certified team follows a proven, step-by-step process that includes rapid response, water extraction, drying and dehumidification, and full restoration.

We act fast to stop the source, remove standing water, protect your belongings, and restore your home safely and efficiently. With direct insurance billing and expert documentation, we make recovery stress-free from start to finish.

Flood Assist — restoring homes and peace of mind across Toronto and the GTA.

Our Water Damage Restoration Process

When water damage strikes, immediate action is crucial to minimize structural damage, prevent mold growth, and protect your belongings. At Flood Assist, we provide a complete start-to-finish solution for water damage emergencies in Toronto, ensuring your home is restored quickly and safely. Below is a breakdown of our 6-step process:

Learn More
A smiling man in a blue Flood Assist uniform stands with arms crossed in front of a Flood Assist van labeled 24 Hr Emergency Response, showcasing their emergency services outside a modern building.

Step 1: 24/7 Emergency Response

Water damage doesn’t wait for business hours, and neither do we. Our team is available 24 hours a day, 7 days a week, ready to respond to any water emergency, whether caused by a burst pipe, heavy rain, sewer backup, or basement flooding.

Upon arrival, our certified technicians perform a quick but thorough assessment to determine the source of the water and stop it from causing further damage. This may include shutting off the main water supply, identifying roof or plumbing leaks, or addressing a broken sump pump. Safety is our priority, so we check for electrical hazards, slippery surfaces, and potential contamination before beginning the cleanup. Our rapid response helps limit structural damage, mold growth, and costly long-term repairs.

Learn More
A close-up of a vacuum cleaner nozzle cleaning a light-colored carpet, leaving a visibly cleaner strip compared to the rest of the carpet, with sunlight coming through a window in the background.

Step 2: Water Extraction and Flood Cleanup

The first crucial step after stopping the water source is removing standing water from your home. We use industrial-grade pumps, wet vacuums, and specialized extraction tools to quickly and efficiently clear water from affected areas, including carpets, flooring, and basements.

In cases of sewer backups or contaminated floodwater, we follow strict biohazard safety protocols to protect your family’s health. Contaminated materials are carefully removed and disposed of, and the area is disinfected immediately.

Throughout this process, we take photos, videos, and detailed notes to document all damage for your insurance company, making the claims process smoother later on. This early action prevents water from seeping further into your walls, subfloors, and foundation.

Learn More
A large white storage container labeled PODS Moving & Storage sits on a residential driveway next to a house with stone walls and a blue vehicle.

Step 3: Protecting and Handling Home Items

Water damage often affects more than just your floors and walls—it can damage your furniture, electronics, appliances, and personal belongings. At Flood Assist, we take special care to protect and salvage as many of your items as possible.

  • Furniture and valuables are moved to a safe, dry area or stored off-site if needed.

  • Items such as carpets, rugs, clothing, and bedding are cleaned and sanitized to prevent mold, bacteria, or unpleasant odors.

  • Electronics and appliances are carefully assessed, cleaned, and dried when possible.

  • Damaged items that cannot be saved are documented for insurance claims before disposal.

Our goal is to help you minimize your losses, ensuring your treasured belongings are handled with care throughout the restoration process.

Learn More
A man in a uniform operates a large cleaning machine in a hallway lined with blue floor dryers, with electrical cords stretching across the shiny floor. The ceiling is open, showing pipes and wires.

Step 4: Drying and Dehumidification

Even after visible water is removed, hidden moisture can remain in your walls, ceilings, and floors, leading to structural damage or mold growth. This is why the drying process is one of the most critical steps in water damage restoration.

We use high-powered air movers, industrial dehumidifiers, and thermal imaging cameras to detect and remove moisture trapped deep within building materials. We continuously monitor humidity levels until the area is completely dry and safe.

This step is essential for preventing mold infestations, which can develop within 24–48 hours after water damage. By thoroughly drying every affected area, we help protect your home’s air quality and structural integrity.

Learn More
A hand holding an orange-handled paint roller applies white paint to a white wall, suggesting a painting or home improvement project.

Step 5: Full Restoration and Repairs

Once your home is completely dry, we move on to restoring and rebuilding damaged areas. This may include:

  • Removing and replacing damaged drywall, insulation, and flooring

  • Installing new baseboards, trim, and paint to match your home’s original look

  • Performing structural repairs if water has compromised beams or foundations

  • Cleaning, sanitizing, and deodorizing all affected areas to eliminate odors

Our goal is to make your home look and feel as good as new, ensuring no lingering signs of water damage remain. We manage the entire process from start to finish, saving you the stress of hiring multiple contractors.

Learn More
A person places their hands protectively over a model house set on top of an insurance policy document on a clipboard, symbolizing home insurance and security.

Step 6: Insurance Assistance and Direct Billing

Dealing with water damage is stressful enough without navigating complicated insurance claims. At Flood Assist, we work directly with your insurance provider, handling all necessary documentation, photos, and itemized reports of the damage and restoration work performed.

We can often arrange direct billing to your insurance company, meaning you won’t have to pay out-of-pocket for covered services while waiting for reimbursement. Our team acts as your advocate, ensuring you receive a fair settlement for repairs and damaged belongings.

Learn More

Frequently Asked Questions

Q1. What should I do first when I experience water damage at home?

If you have a flood or water leak, the first step is to shut off your main water supply and call Flood Assist immediately. Our 24/7 emergency team will arrive quickly to stop the source, assess the damage, and begin cleanup to prevent further issues like mold or structural damage.

Q2. How quickly can Flood Assist respond to an emergency?

Flood Assist provides 24/7 emergency response across Toronto and the GTA. In most cases, our technicians arrive within hours of your call to start water extraction and limit additional damage to your property.

Q3. What does your water damage restoration process include?

Our 6-step process covers everything: emergency response, water extraction, item protection, drying and dehumidification, full repairs, and insurance assistance. We handle the entire restoration from start to finish, so you don’t have to coordinate multiple contractors.

Q4. How long does the water damage restoration process take?

The timeline depends on the extent of the damage. Minor floods may take 2–3 days to dry and sanitize, while major restoration projects can take one to two weeks, especially if structural repairs are needed.

Q5. Will Flood Assist help with my insurance claim?

Yes. Flood Assist provides insurance documentation, detailed reports, photos, and direct billing to your insurance company. We simplify the claims process and act as your advocate to ensure fair coverage and a smooth experience.

Q6. Can water damage cause mold growth if not treated quickly?

Absolutely. Mold can start forming within 24–48 hours after water exposure. That’s why Flood Assist prioritizes rapid response and professional drying to prevent mold growth and protect your home’s air quality.

A smiling man in a blue FloodAssist uniform and cap stands with folded arms in front of a white van displaying the FloodAssist logo, ready to help with water damage on a residential street.

Why Choose Flood Assist

Choose Flood Assist for trusted, professional, and fast water damage restoration in Toronto. Our certified technicians are available 24/7 to handle emergencies with precision and care, using advanced equipment to remove water, dry affected areas, and restore your property safely. We take a customer-first approach — offering transparent pricing, detailed documentation, and direct insurance billing to make the process stress-free. With years of experience and a reputation for reliability, Flood Assist is your dependable partner in protecting your home from floods, leaks, and water-related disasters.

Flood Assist Serves These Ontario Communities

Flood Assist proudly serves homeowners and businesses across Ontario with fast and reliable emergency water damage restoration, sewer backup cleanup, and basement flooding services. Our IICRC-certified team is available 24/7 to respond when disaster strikes, whether it’s a burst pipe, storm flooding, or a sewage overflow threatening your property. We combine advanced water extraction, structural drying, and sanitization techniques to minimize damage, prevent mould growth, and restore safety as quickly as possible. With proven expertise and a strong local presence, Flood Assist is the trusted choice across Ontario for water damage emergencies, giving you peace of mind when every minute counts.

Restore Your Space with Flood Assist Expertise

Get Expert Guidance - Begin Your Flood Restoration with a No-Obligation Consultation!

Book an Emergency On Site Visit

    * Required field

    Disclaimer

    Your Privacy Matters

    FloodAssist values your privacy. The information you provide will be kept confidential and will never be shared with third parties.

    Request a Free Emergency Consultation


    Need urgent help with water damage? Fill out the form with your name, contact details, and a brief description of your situation. Our team will get back to you promptly—24/7 emergency response available across the GTA.